SurfcaztR 707 Posted January 22, 2019 Report Share Posted January 22, 2019 About to find out what there customer service is like,while i have bought there products in reels and lines where here it's a additional spool. Here is the conversation today after receiving a spare spool in the mail today.. ME: ..... Sending some more information to my last message,you can see how the screw driver handle passes through spool but the new spool it won't pass through as it has a smaller opening at the bottom Kasking: ...... I'm very sorry that you have the problem. Don't worry. We'll try our best to take care of you. Most of our products have one year or longer warranty. It would be greatly appreciated if you can provide a video . We sent you an email,you can reply us with video to show the problem.We will partner with our technical support department and provide you with an immediate solution. Please don’t worry. We are committed to make sure your issue is resolved. Shaw Now what i expected to hear was - sorry about the product being defective,we will be sending you a replacement spool.Sorry for the inconvenience . No they are not getting a video and if these pictures sent to them isn't enough then i'll never buy another product from them again Quote Link to post Share on other sites
vogon 295 Posted January 22, 2019 Report Share Posted January 22, 2019 Ah, the joys of the Interwebs hopefully this will be you soon Quote Link to post Share on other sites
SurfcaztR 707 Posted January 23, 2019 Author Report Share Posted January 23, 2019 KK...Replacement spool sent today,i think i can fix the faulty spool myself. Quote Link to post Share on other sites
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.