G'day mik013.before taking the reel back to where u bought it, make sure all the bits are in the right place & in the correct order, that is if you have had it apart for servicing.make sure any bearing or washers under the spool are present, drag washers are in the correct order & seated.if all is present & correct look very closely at the spool rim, if it has any dings in the finish it could have had a knock at some stage, sometimes it might not feel like much but suprising how much damage can be done.